Discover sustainable fashion with our Try It, Love It, Own It service, available exclusively in Dubai.

Book a one-hour appointment, and we’ll bring 5 carefully selected pieces from our collection directly to your door. Let us know your preferred items and sizes when scheduling your session.

There’s no obligation to buy—take your time trying on our high-quality, sustainable designs. If you love something, you can own it right away.

Effortless, personalised, and sustainable shopping, delivered to your home.

UAE Shipping

✅ Free Next Day Delivery

• Cut-off time: 4 PM

🚀 Same Day Delivery – 10 AED

• Cut-off time: 12 PM

🛑 No deliveries on Sundays or UAE public holidays.

International Shipping

🌍 Delivery Charges

• Shipping costs will be calculated at checkout.
• Customs and duties will also be charged at checkout.

🎁 FREE International Delivery when you spend 500 AED

• Cut-off time: 4 PM

📦 Delivery Attempts

• No delivery attempts on Fridays in Islamic countries.
• No delivery attempts on Saturdays & Sundays in Western countries.
• No deliveries on public holidays in the destination country.

Important Information

• 📦 Missed Deliveries: After two failed delivery attempts, your order will be returned to Natural Fashion. Any shipping or customs costs will be deducted from your refund or store credit.
• ⏳ Customs & Delays: Delivery times may vary due to customs clearance delays, holiday periods, and Ramadan.
• 📍 Address Accuracy: You are responsible for entering the correct address and mobile number. If incorrect or missing information is provided, we cannot offer a refund or store credit.

FREE Returns

We offer FREE returns on all orders. You have 14 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return, your item must meet the following conditions:
✅ Unworn & unused (in the same condition as received)
✅ Tags attached
✅ Original packaging
✅ Proof of purchase required

🚫 Items sent back without a return request will not be accepted.

How to Request a Return

1️⃣ Click on our Return Request Page

2️⃣ Log in to your account:

• Enter your email and click Continue.
• Check your inbox for a six-digit verification code.
• Enter the code in our store to proceed.

3️⃣ Select the order & item(s) you want to return.

4️⃣ Choose a return reason & add a note (mention if you want an exchange).

5️⃣ Click Request Return.

6️⃣ If your request is approved, you will receive shipping instructions & a return label.

7️⃣ Once we receive your return, we will process your exchange, store credit, or refund.

📩 For return inquiries, email us at hello@thenaturalfashion.com

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately, and we will make it right.

Non-Returnable Items

❌ Sale items & gift cards are non-returnable

❌ COD orders are only eligible for store credit, not refunds

Exchanges

If you’d like to exchange an item, we recommend:

1. Submitting a return request for your current item.
2. Once approved, making a separate purchase for the new item.

European Union – 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.

• Items must be unworn, unused, with tags, and in original packaging.
• A proof of purchase is required.

Refunds

• We will notify you once we receive & inspect your return.
• If approved, your refund will be processed to your original payment method within 10 business days.
• Bank processing times may vary. If more than 15 business days have passed and you haven’t received your refund, please contact us at hello@thenaturalfashion.com.

You can pay using any credit or debit card.

Cash on Delivery (COD) is available for customers in the UAE, Saudi, Kuwait, Oman, Bahrain.

For customers in the UAE, Tabby is also available.