FREE Returns
We offer FREE returns on all orders. You have 14 days from the date you receive your item to request a return.
Return Eligibility
To qualify for a return, your item must meet the following conditions:
✅ Unworn & unused (in the same condition as received)
✅ Tags attached
✅ Original packaging
✅ Proof of purchase required
🚫 Items sent back without a return request will not be accepted.
How to Request a Return
1️⃣ Click on our Return Request Page
2️⃣ Log in to your account:
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Enter your email and click Continue.
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Check your inbox for a six-digit verification code.
- Enter the code in our store to proceed.
3️⃣ Select the order & item(s) you want to return.
4️⃣ Choose a return reason & add a note (mention if you want an exchange).
5️⃣ Click Request Return.
6️⃣ If your request is approved, you will receive shipping instructions & a return label.
7️⃣ Once we receive your return, we will process your exchange, store credit, or refund.
📩 For return inquiries, email us at hello@thenaturalfashion.com
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately, and we will make it right.
Non-Returnable Items
❌ Sale items & gift cards are non-returnable
❌ COD orders are only eligible for store credit, not refunds
Exchanges
If you’d like to exchange an item, we recommend:
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Submitting a return request for your current item.
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Once approved, making a separate purchase for the new item.
European Union – 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.
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Items must be unworn, unused, with tags, and in original packaging.
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A proof of purchase is required.
Refunds
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We will notify you once we receive & inspect your return.
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If approved, your refund will be processed to your original payment method within 10 business days.
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Bank processing times may vary. If more than 15 business days have passed and you haven’t received your refund, please contact us at hello@thenaturalfashion.com.
